Privacy & Policy

Privacy Policy

Relievo Privacy Policy

Last Updated: October 2, 2025

This Privacy Policy describes how Relievo (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from relievo-shop.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose data we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources as set forth below, and have done so over the last 12 months. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information collected about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information Do We Collect?

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you provide directly to us through our Services may include:

  • Basic contact details, including your name, address, phone number, and email address.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, and security questions.

  • Shopping information, including the items you view, put in your cart, or add to your wishlist.

  • Customer service information, including information you choose to include in your communications with us, such as when sending a message through the Services.

Information We Collect via Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment to fulfill your orders and provide the products or services you requested.

  • When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.


How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, or exchanges, managing your account, arranging deliveries, and facilitating reviews.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing communications via email, SMS, or mail, and showing you advertisements for products or services. This may include tailoring the Services and advertising on our Site and other websites.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your credentials secure.

  • Communication with You: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to remain responsive to you and maintain our business relationship.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site (e.g., remembering your actions and preferences) and to run analytics.

You can set your browser to remove or reject Cookies, but please note that this may negatively impact your user experience and cause certain features or functionalities to become unavailable or stop working correctly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors or third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, and shipping).

  • Business and marketing partners, including Shopify, to provide services and advertising to you.

  • With your consent, such as when you direct us to ship products or use social media widgets or login integrations.

  • Affiliates within our corporate group.

  • In connection with business transactions like mergers or bankruptcies, or to comply with legal obligations and protect our legal rights.

User-Generated Content

The Services may allow you to post product reviews or other user-generated content. If you choose to post content to a public area, that content will be publicly accessible. We have no control over who accesses this information and are not responsible for the privacy or security of information you make public.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of these sites. We encourage you to read their privacy policies.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with data, please contact us to request its deletion.

Security and Retention

Please be aware that no security measure is perfect. We recommend not using unsecured channels to transmit sensitive information. We retain your personal information for as long as necessary to provide the Services, satisfy legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access/Know: To request access to the personal data we hold about you.

  • Right to Deletion: To request that we delete your personal information.

  • Right to Correction: To request that we correct inaccurate information.

  • Right to Portability: To receive a copy of your data in a structured format.

  • Restriction of Processing: To ask us to stop or limit the processing of your data.

  • Withdrawal of Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us using the details below. We will not discriminate against you for exercising these rights.

Complaints

If you have complaints about how we process your personal data, please contact us. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside of your country of residence, including the United States. When transferring data outside of Europe, we use recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Email: support@relievo.com

Website: relievo-shop.com